Customer Service

 

Click on the links below to go directly to the relevant section:

 

Shipping & Delivery

Standard Delivery

Standard UK delivery takes between 3-5 working days. Our standard UK delivery is with Royal Mail, 48 hour signed delivery service and costs £4.99.

We also offer free standard shipping for orders over £50

Next Day UK Delivery

We offer a next working day service for UK orders placed before 12.30pm Monday to Friday (excluding Bank Holidays). Orders placed after 12.30pm will be processed the next working day.  Next day delivery to UK is a trackable service, and costs £6.99

International Delivery – Please Contact Us

Costs for delivery outside of the UK are variable depending on the weight of your order and the destination country.

Please contact us at lund@lundlondon.com for a shipping cost quote if you would like delivery to outside of the UK, with a list of the items you’d like to purchase and we will inform you the cost of shipping.  

Privacy & Security

We take your personal information and data privacy seriously, so you can be sure that you can shop online with us safely and securely.  We will never share your details with anyone, except for the sole express purpose of processing and delivering your order.  Read our full Privacy Policy.

Returns & Replacements

We hope that you love your Lund London purchases, but if you need to return an item that's ok too.  If you wish to arrange a return please inform us by email at  lund@lundlondon.com and we will provide a Returns Authorisation Number (RAN) and the return shipment address. As part of the Consumer Protection (Distance Selling) Regulations, 2000, you have 14 days from when you receive your order to return goods.

Return postage is the buyers responsibility. We strongly advise that you return the goods to us using a tracked service as we take no responsibility for goods in transit. We will refund the original payment method within 14 days of receiving the goods back. The goods must be returned in their original re-sellable condition.

If your order is faulty or damaged please email lund@lundlondon.com within 14 days of receipt, stating your order number, product number, a description of the fault, and state whether you would like a replacement or a refund. Once we have authorised your return we will send you a Returns Authorisation Number (RAN) as well as the return shipment address.

We strongly advise that you return the goods to us using a tracked service as we take no responsibility for goods in transit. If you requested a refund, we will refund the original payment method within 14 days of receiving the goods back.

 

Updating Account Information

To edit your customer account details and check your order history click 'My Account' at the top right of the website (this will only work once you have logged in).  If any details are incorrect and you are not able to edit them from your account page, please email us at lund@lundlondon.com   

Promotions 

Promotional offers will at times be available on www.lundlondon.com.  Lund London reserves the right to withdraw promotions at any time and will not be required to give notice.

General terms and conditions

This site is owned and operated by Bearsted Trading ltd. Our registered company number is 8932549. Registered company address Milwood House, 36b Albion Place, Maidstone, Kent, ME14 5DZ. VAT registered number is 213 5144 49. You can contact us at lund@lundlondon.com  See our full Term and Conditions